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Mike Gates - President and Executive General Adjuster

Mike GatesMike Gates has served as President of the Southern Loss Association, a claims group for property adjusters, attorneys and other insurance professionals interested in furthering education and communication in the loss adjustment field since 1957. After receiving a Bachelor of Arts degree from Vanderbilt University in 1973, Mike began his claims career with The Continental Insurance Companies in Orlando, later transferring to Atlanta as a regional supervisor responsible for large losses and the property claims product in twenty-three offices in seven states. In 1983, Mike started in the independent adjusting business where he has worked ever since. In 1997, he established PLS Claims.

He is a member of the Atlanta Claims Association and the Atlanta Insurance Professionals. Over the years, Mike who has an AIC designation, has taught IIA courses and other classes. He has addressed local claims and professional groups and both the Southeastern and Midwestern Claims Managers organizations on various topics including environmental claims. He has also been a presenter at the PLRB national and regional conferences on "Commercial Theft Claims", "Period of Restoration" and "Rejecting Proofs of Loss and Denial of Claims."

Contact Mike: mgates@plsclaims.us | 770.381.8855

Christopher D. Nichols, CPCU, AIC, AIM - Vice President and General Adjuster

Chris Nichols Chris graduated from Florida International University in 1994 with a dual degree in Management and International Business. He earned his Associate in Claims (AIC) designation in 1996, and Associate in Management (AIM) designation in 1997. He earned the CPCU designation in 2000.

He has devoted his entire career to claims adjusting, beginning after graduation as an independent adjuster in Miami, Florida. He expanded from primarily liability to property claims in 1999, and also adjusted passenger and crew claims for Norwegian Cruise Lines. During his tenures in Miami, he rose to the positions of Supervisor & General Adjuster. In 2003, Chris moved "in house" to The Chubb Group of Insurance Companies, providing him with a deeper understanding of overall insurance operations, and allowing his property expertise to mature in one of the most challenging claims environments in the United States. He relocated his family to Atlanta, Georgia in 2005, where he served as a National General Adjuster and National TPA Manager for an independent adjusting company.

Chris founded the independent adjusting company Acclaim Property-Casualty Services, LLC in 2009, where he served as the President and Executive General Adjuster until he joined PLS Claims in 2013. He maintains All-Lines Independent Adjuster Licenses in Georgia, as well as several other states.

He currently serves on the executive board for the Southern Loss Association in Atlanta, Georgia, and is a local adult leader in Boy Scouts of America.

Contact Chris: cnichols@plsclaims.us | 770.381.8855

Jeannine Baylot - Office Manger

Jeannine BaylotJeannine Baylot is a native Kentuckian who transplanted to Georgia in November, 1988. She holds a Bachelor of Arts degree from Brescia University in Owensboro, Kentucky. She has over 35 years experience in the office administration field, with nearly 25 years experience specifically as an administrative assistant for independent insurance adjusting companies. In October, 2016, Jeannine will celebrate her 20th year working with Mike Gates and currently serves as Office Manager for our home office in Duluth, Georgia.

Contact Jeannine: jbaylot@plsclaims.us | 770.381.8855